14
Jul
2017

Capacity Building, Non-Revenue Water and Customer Care Management for Greater Harare

This project forms part of the Urgent Water Supply and Sanitation Rehabilitation Project Phase 2. The project is funded through the Zimbabwe Multi-Donor Trust Fund (Zim Fund), which is administered by the African Development Bank on behalf of the Government of Zimbabwe and various international donor agencies.

The consortium comprising of lead partner Vitens Evides International (VEI), and including Bosch Stemele and SNV Zimbabwe, were appointed by Crown Agents (UK) in April 2016, to provide professional consultancy services required for this project.

The main focus of the project is to develop programmes to enable the City of Harare to operate and maintain a non-revenue water reduction (NRW) programme, to improve operation of the water treatment works and to provide the necessary institutional capacity development to ensure the ongoing successful implementation of these programmes.

VEI have provided management and technical assistance for the development of the Non-Revenue Management Programme and Institutional Capacity Development for the Harare Water Department (HWD). Bosch Stemele provided technical assistance for the development of the GIS platform of the Harare water network layout, rezoning of the water distribution network and development of a hydraulic model of the present and future rezoned and upgraded network. The hydraulic network model is essentially a tool for the planning, operation and management of the water supply network by HWD.

An additional deliverable of the project was to develop an Investment Plan for the town of Redcliff, located some 150km from Harare along the main road to Bulawayo. The Investment Plan identifies infrastructure rehabilitation measures and interventions to stabilise and improve water supply and sewerage services in Redcliff in the short, medium and long terms.

The project, which is being undertaken by a team of experts from Vitens, Bosch and SNV, commenced in May 2016 and its estimated to be completed in November 2017.

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